Privacy Policy for Pontarevilo

We value your trust and are committed to protecting your personal data according to Malaysia’s regulations. This policy outlines how we collect, use, and store your information.

Information We Collect

We gather minimal details needed for providing services, answering questions, and improving your experience.

• Contact details such as name, phone number, and email used for communication and appointment arrangements.
• Service details including addresses, requested times, and cleaning instructions for accurate bookings.
• Website interaction data like pages visited and preferences, collected using cookies for improving service.
• Voluntarily provided feedback, testimonials, or forms submitted through our website or email.

How We Use Your Data

We use collected information for essential business operations, complying with Malaysia’s data protection laws.

• To schedule appointments, respond to enquiries, and provide updates about your requested services.
• To keep records for customer support and ensure quality control throughout our work.
• To analyse website use and trends, improving navigation, and customising content to your preferences.
• To comply with required laws, and, if needed, handle disputes, invoices, or policy changes.

Legal Basis for Processing

Our foundation for processing data is your consent or contractual necessity as defined by relevant laws in Malaysia.

We only process data needed for communication, agreements, fulfilment of services, or when required by regulation.

Sharing Information

We do not share your personal data with third parties except for the outlined circumstances.

• Limited service providers may handle required data for payment or support, bound by confidentiality requirements.
• We may share data to comply with legal obligations, regulatory authorities, or court orders as needed.
• Aggregate or anonymised data may be used for analytics but does not include any identifying information.

Data Security

We implement appropriate security steps to protect your information. This includes technical measures like encrypted communications and administrative controls, access supervision, and routine security assessments to prevent unauthorised access or misuse.

Your Rights

You may access, rectify, or request deletion of your data as the law allows.

• Request access to your stored information at any time to review or update your details.
• Request correction of inaccurate personal information recorded by our service.
• Request to delete your records, unless required for service fulfilment or compliance reasons.
• Withdraw consent to data processing or restrict certain processing activities, subject to conditions.

Cookies

Our website uses cookies to improve your browsing experience and analyse usage, always handling data responsibly.

Read Cookie Policy Read Cookie Policy

Contact Us

For privacy questions or to exercise your rights, please reach our team using the details below.

Changes to This Policy

Policy terms may be updated for legal compliance or business reasons. Updates are posted here and dated.